Paolo´s

Usually, I have to wait for a really long time to receive my desired food, which is only a little annoying when being on lunch break and not having that much time to wait in line. The first time I had to wait about 15-20 minutes for my pasta, because the sauce wasn't hot yet, then someone else received the wrong pasta and they had to re-do theirs before they could get to my order, then they had to re-heat my noodles because they've turned cold again in the process...
The pasta comes in two sizes - huge and a little more huge. Which is a good thing. Don't order pasta if you're only a little hungry.
The ciabattas come in interesting flavors and combinations, which all look delicious indeed and not only look like that. All in all, ok for lunch break or breakfast (yes, they do offer breakfast as well --> muesli and muffins and such) and the quality of the food is good but I do have a feeling that sometimes the people behind the counter are a little...lost.

Still skeptical. Lacklustre staff, long lines at times. Yesterday, staff-person 1 ran off in panic after being asked for coffee. Staff-person 2 thought "mocca was with milk". (OK, why the lady in front of me ordered a mocca in an Italian place I don't know, but still.) Coffee was baseline Illy quality - they'd have to make an effort to make it taste worse. But I would appreciate them making an effort to make it taste better.

Today, seduced by the huge signs saying "PANINI", I wanted a panini. Only, they don't have paninis... I asked the semi-motivated staff-lady qho said "We have ciabattas". OK, can you heat those?, I asked, figuring that was their idea of a panini. "Sure, if you want," and nuked the ciabatta of my choice in a microwave, instead of in a panini toaster. Soggy. Still, ingredients are nice. For Vienna these are actually decent sandwiches.

Die ausgefallenen Ciabattas (z. B. Mozzarella/Honig) kann man erhitzen lassen - schmeckt echt super!

Auch die Pasta zum Mitnehmen ist wirklich gut und günstig!